Terms of Service

Services

• —Intro call: a free 30-minute video call. We decide together whether the task fits us; small tasks may get a price right away.
• —Discovery (€800): acceptance checks, scope, stages, price and date in one written document. It is the starting point for both kinds of work below. Credited to the project price if the client continues with us; returned if we are not ready to offer the full work.
• —The whole process (from €9,000): one process of the client's business, from the first request to the result, built under a separate written proposal with scope, limits, price, acceptance checks, the date and a 60-day warranty. About 8 weeks from the last access. Paid in three stages (40% / 40% / 20%); the €800 discovery is deducted from the first payment. Taking payments is not included and is a separate part. A second process or a second type of request is a separate task, priced before work starts.
• —One part (€2,500–5,000): one step or one function inside a process, delivered in stages under a separate written proposal with scope, price, acceptance checks, the date and a 60-day warranty. Usually 2–4 weeks from the last access.
• —Support (from €800 per month): regular checks and fixes in the agreed scope, under a separate written agreement.

How to start

1. 1Describe the task in the request form on avkgroup.org: email and a short text
2. 2Agree a time for the intro call by email
3. 3Receive a calendar invitation with a video link
4. 4Paid work starts only after the client accepts a written proposal

Cancellation and rescheduling

Right of withdrawal (EU)

The intro call is free. For paid services, the right of withdrawal and its exceptions are set out in the written proposal. If a consumer asks us to start work within the 14-day withdrawal period, the consumer confirms this in writing and acknowledges losing the right of withdrawal once the service is fully performed (Directive 2011/83/EU, Art. 16(a)). To withdraw, write to alex@avkgroup.org.

Prices, dates and payment

• —The intro call is free
• —Paid services are priced in euros in a written proposal before work starts
• —The date is named in the same proposal as the scope and price. It counts from the last access and covers the agreed scope. While the next step is the client's (access, an answer, acceptance), the date moves later by the same time, and this is visible in the project room. If a pause is long, the parties agree a new date together
• —The whole process: three stages, 40% / 40% / 20%, with the €800 discovery deducted from the first payment. One part: stage 1 is paid before work starts; next stages are invoiced when the client accepts them
• —Anything outside the agreed scope is a new task, priced separately before work starts

Intellectual property

Code, access and documentation created for the client under a paid proposal belong to the client once paid. The discovery document belongs to the client. AVK Group may reuse its general methods, tools and components that are not specific to the client.

Limitation of liability

The intro call is advisory. For paid work, the result is checked against the acceptance checks agreed in the written proposal; liability and the warranty are defined there.

Dispute resolution

• —Contact: alex@avkgroup.org
• —Applicable law: Spanish law
• —Jurisdiction: Courts of Barcelona (EU consumers may bring proceedings in their country of residence under Regulation (EU) No 1215/2012)